Upgraded to the new iPhone 4S? Why not harness the power of CRM on it – like webCRM
The Apple iPhone 4s has been selling in record numbers globally. Many of these are corporate sales. But why have such technology at your team’s fingertips without harnessing the power of a simple but effective Customer Relationship Management (CRM) system, like webCRM?
Technology is an integral part of business and with sales and customer support teams increasingly needing to find new ways to attract new customers and retain existing ones it’s imperative that they can access the latest company and customer data.
That’s where webCRM is a great tool for businesses large and small. Whether it’s the latest iPhone 4s, iPad 2, BlackBerry or Android-based mobile device or tablet PC, webCRM brings CRM technology to where you need it – mobile, portable, or at your desk.
Create new sales and retain customers with new CRM campaign module
Businesses have the potential to increase sales lead generation and customer retention with a new marketing campaign module launched by web-based Customer Relationship Management (CRM) provider, webCRM.
Launched this month, the new module makes webCRM one of the most comprehensive and yet easy to use online business CRM systems on the market. Delivering targeted sales and marketing campaigns the module also automates client data recording, ensuring businesses have the latest sales and customer information to hand at all times.
“The campaign module builds on the already effective webCRM system. It ensures our clients can undertake a targeted campaign knowing all relevant data and interaction is captured, recorded and acted on,” said James Bogue of Leicestershire-based webCRM.
“It also has the ability to analyse each and every part of the campaign to maximise effectiveness and concentrate investment and resources on winning and retaining new business.”
Key elements to the module include the ability to create newsletters and e-shots, monitor emailed link clicks, the automatic creation of follow-up activities, opportunities and meetings directly from campaigns, event booking, surveys, self-editing and adding of contact details by recipients. Read more
CRM and National Customer Service Week
It’s National Customer Service Week in the UK, but are you giving your existing and potential customers the service they deserve? Have you considered a web-based Customer Relationship Management (CRM) system such as webCRM to build your relationship and retain customers?
Customers are your best asset. They provide opportunities for new sales and act as an endorsement to your products and services when everything’s going well. But if you’re not maintaining your relationship or using an effective business CRM system, you could be losing sales, customers and your reputation.
“CRM systems such as webCRM ensure you maintain a proactive relationship with your customer,” said Stephen Todd of Leicestershire-based webCRM.
“From recording activities and enquiries, following-up sales opportunities, sending e-mails and arranging meetings which can synchronised with Microsoft Outlook, webCRM is a valuable business tool.”
Consider a CRM system in National Franchise Week 2011
Franchises are one of the UK’s continuously growing sectors, with a turnover of £12.4 billion in 2010.
Whether you’re a franchise owner or brand, sales leads and customer retention are critical for business growth – and an online Customer Relationship Management (CRM) system like webCRM is critical to manage both.
To mark National Franchise Week, which culminates in the National Franchise Exhibition at the NEC, Birmingham, this Friday (30 September 2011), web-based CRM provider, webCRM, is urging franchises to consider introducing a CRM system to their business.
“Bringing enquiries, sales leads and customer data together into one system is critical for a business,” said James Bogue of Leicestershire-based webCRM that has 7,000 users.
“Franchises often have fragmented systems or spreadsheets in place for the different parts of the business – new sales, existing customers and marketing. This leads to a breakdown in the flow and distribution of communications, often hindering a business’ growth. Read more
Grow your business with webCRM’s affiliate programme
Want to be part of a fast growing web-based Customer Relationship Management (CRM) business providing high financial rewards to its affiliates?
More and more businesses are turning to webCRM’s online CRM system to increase sales, improve customer retention and grow their business.
Easy to use, secure and synchronized between desktop PCs and laptops, iPhone, BlackBerry and Android mobile phones, iPads, tablet PCs and other web-based portable devices, it’s the choice of businesses that want an always on and always accessible CRM system.
Recommend webCRM and get rewarded
Why not be part of our growth and get rewarded for recommending webCRM’s cloud-based system to new customers. A fast growth business with over 7,000 users, webCRM’s affiliate programme provides high financial rewards to its members.
Outlook and webCRM – the perfect CRM match
Microsoft Outlook is a common software package used by businesses for day-to-day e-mail, calendar and contact information.
But why not use that data to your commercial advantage by integrating it into a web-based Customer Relationship Management (CRM) system?
webCRM’s cloud-based CRM system fully integrates with Outlook allowing all or selected contacts, appointments, activities and e-mails to seamlessly integr
ate between the two systems. But why’s this so important?
Whether it’s a small, medium or large business, sharing information internally is critical to ensure good business development and overall commercial growth.
Sales and customer services teams need to work closely together and have access to relevant, accurate and up-to-date information to avoid missed sales leads, customer enquiries, duplicate or even missed appointments. Read more
It’s not all CRM talk with webCRM – it’s business talk
Research suggests that more than three-quarters of companies in the UK (77 per cent) use a Customer Relationship Management (CRM) system. The remainder plan to procure one or need more information about CRM before making a decision.
The CRM research carried out by the Institute of Sales and Marketing Management suggests that while many UK companies are ‘satisfied’ or ‘very satisfied’ with their CRM providers, a large number yet to procure a CRM system just don’t know enough about them.
That’s where webCRM can help. We don’t believe in heavy sales patter that doesn’t match the end system. We talk to businesses about their needs and how webCRM can provide the solution.
“We’re not interested in providing a system that isn’t right for a client because we want to retain that business for the long-term,” said Stephen Todd of webCRM. Read more
webCRM can help the growth of franchise businesses
The UK’s £12.4 billion turnover franchise industry could create further growth by making greater use of Customer Relationship Management (CRM) systems.
With more than half a million people employed in franchise businesses in the UK and the sector seeing its turnover and number of franchise businesses growing by 15 per cent in 2010, the industry is ripe for further growth with the right tools, according to Stephen Todd of webCRM, a web-based CRM provider.
A survey published by the British Franchise Association and NatWest states that franchise systems grew by 897 to 36,900 last year. Mr Todd said these businesses could develop even more growth by using CRM systems that help them track leads and retain existing clients.
“Franchise licence owners and franchises are often working together but can also be fragmented in their approach,” said Mr Todd.
“A good CRM system can bring the businesses closer together while maintaining the franchises individual business requirements. Tracking leads within each franchise, tapping into customer enquiries and enabling co-ordinated marketing communications can provide greater efficiencies and improved sales opportunities as a result. It’s a win for all involved.”
Planning consultant plans ahead with webCRM
A Customer Relationship Management (CRM) system capable of integrating with Microsoft Outlook, support increased marketing mailshots and improve customer interaction was a key requirement from Nathaniel Lichfield & Partners (NLP).
webCRM met all of its requirements and has helped the business and its 156 CRM users to integrate and consolidate business development processes.
The planning consultancy, which has offices in London, Cardiff, Manchester and Newscastle, was using four shared contact lists in Outlook and monitoring weekly marketing activities on an Excel spreadsheet before it considered a CRM system
“We identified a need to help with our new business development towards the beginning of the recession. We decided we needed better tools to see where our effort was on the marketing side and to improve our targeting,” said Peter Claxton, Technology Manager at NLP.
webCRM adds company credit and director searches
webCRM Ltd has added a new ‘company and director search’ module to its web-based CRM system, providing users with access to UK business accounts and directors’ searches filed with Companies House.
Users will have the ability to undertake basic searches on potential and existing clients, including risk scores, credit limits, directors shareholdings, accounts, mortgage and charges and County Court Judgements at additional cost. webCRM is using UK Data as the supplier.
“Searches on potential or existing business customers assist companies when making commercial decisions,” said Stephen Todd, director at webCRM.
“The integration of the UK Data database means users can access this information directly from the webCRM system, making the transition between data systems easier. It also enhances the user experience – cutting time between window and screen transitions.”
webCRM users will be able to click on a search option within webCRM before being taken to the UK Data website where their results will be posted. The user can record the information into the CRM system where necessary. Read more
webCRM’s advantage in the healthcare and medical devices sectors
A pioneering medical system providing accurate record-keeping and greater safety in hospital anaesthetics is building on its UK market by implementing webCRM’s web-based Customer Relationship Management (CRM) system.
Safer Sleep Ltd enables greater safety by cross checking drugs being administered and fast, accurate generation of anaesthetic patient records. This allows more time for medical staff to concentrate on the patient.
Mike Harrison, UK Business Development Manager at Safer Sleep, said the adaptability and simplicity of webCRM was crucial. “We are working in multiple countries, so the ability to work in multiple currencies and then bring that information together is an advantage,” he said.
But critically, it is the simplicity of webCRM. “The most critical factor is that it’s simple to use and a number of people can add to the same record in a controlled manner.” Read more
webCRM shortlisted for CRM Idol 2011
webCRM is pleased to announce that it has been shortlisted and entered into the final of CRM Idol 2011.
CRM Idol is a global competition open to CRM system providers. We are just one of 20 companies in Europe to reach the final. There are 32 entrants in the US element of the competition.
This exciting news follows webCRM being placed in the Top 40 CRM systems in a recent global list. And that’s on top of us being given 9/10 in a recent GetApp.com CRM review.
We’d like to thank the clients who provided references to the organisers of CRM Idol 2011 for their time. The next stage in the contest is an interview with a prestigious judging panel and we’ll be undertaking this on the 9th September.
Logistics industry needs to drive forward with CRM
The UK’s logistics and transportation industry could drive up profitability and efficiencies if it improved the use of Customer Relationship Management (CRM) technology.
Facing a continued battle against fuel and transportation costs, James Bogue of webCRM Ltd said logistics and transportation businesses could ramp-up efficiencies by using web-based CRM systems to allow improved interaction with existing and new customers.
“Understanding what a new or existing customer wants can be the difference between profit and loss for a logistics firm,” said Mr Bogue. “A firm might be transporting goods to one city for a client when another has mentioned a similar destination to a different member of the sales team who has failed to record it.
“As a result, a potential sale has been lost or the margins of the job have been poor as it was only 75 per cent full. This impacts not only on the profitability of the job, but the overall business.” He added that enquiries logged from potential clients could have the same effect if data was recorded and shared via CRM. Read more
webCRM helps college engage with businesses
Farnborough College of Technology turned to webCRM when it needed a dynamic and effective Customer Relationship Management (CRM) system to increase interaction with the business community and to compete with other training providers.
With an existing CRM system structured predominantly around learners, the college’s Business Services team needed a CRM system capable of supporting their drive for new business, securing repeat contracts, and to compete with other training providers.
“Our focus is very much on providing businesses with first-class training services and we found we needed a CRM system that would support us in both developing new relationships and managing existing ones effectively.” said Geoff Roy, Business Development Consultant.
“The training sector is highly competitive and we needed to ensure we could target and retain business and having an effective CRM system was vital. The fact that it tracks sales gives us a good idea of potential new business at any given time.” Read more
webCRM gets 9/10 in CRM review
webCRM has been awarded 9/10 in a GetApp.com Customer Relationship Management product review.
GetApp.com provides insight and opinion on web apps, cloud computing, SaaS and business software.
Reviewer Michelle Nachum was impressed with the ability of webCRM to empower businesses to manage contacts and track sales leads, as well as its integration with Microsoft Outlook.
“Like many CRM programs, webCRM allows small businesses to streamline and organize their customers and clients. But the solution is not just a fancy database for customer contact information – the product will allow a team to forecast and predict successful sales orders; create budgets; collaborate on documents; maintain a group calendar; conduct marketing campaigns and create lead generation opportunities,” she states in her review of the product which can be found here. Read more
