Upgraded to the new iPhone 4S? Why not harness the power of CRM on it – like webCRM
The Apple iPhone 4s has been selling in record numbers globally. Many of these are corporate sales. But why have such technology at your team’s fingertips without harnessing the power of a simple but effective Customer Relationship Management (CRM) system, like webCRM?
Technology is an integral part of business and with sales and customer support teams increasingly needing to find new ways to attract new customers and retain existing ones it’s imperative that they can access the latest company and customer data.
That’s where webCRM is a great tool for businesses large and small. Whether it’s the latest iPhone 4s, iPad 2, BlackBerry or Android-based mobile device or tablet PC, webCRM brings CRM technology to where you need it – mobile, portable, or at your desk.
Create new sales and retain customers with new CRM campaign module
Businesses have the potential to increase sales lead generation and customer retention with a new marketing campaign module launched by web-based Customer Relationship Management (CRM) provider, webCRM.
Launched this month, the new module makes webCRM one of the most comprehensive and yet easy to use online business CRM systems on the market. Delivering targeted sales and marketing campaigns the module also automates client data recording, ensuring businesses have the latest sales and customer information to hand at all times.
“The campaign module builds on the already effective webCRM system. It ensures our clients can undertake a targeted campaign knowing all relevant data and interaction is captured, recorded and acted on,” said James Bogue of Leicestershire-based webCRM.
“It also has the ability to analyse each and every part of the campaign to maximise effectiveness and concentrate investment and resources on winning and retaining new business.”
Key elements to the module include the ability to create newsletters and e-shots, monitor emailed link clicks, the automatic creation of follow-up activities, opportunities and meetings directly from campaigns, event booking, surveys, self-editing and adding of contact details by recipients. Read more
Businesses are “too reliant” on spreadsheets
Businesses are too reliant on out-of-date, un-secure and often inaccessible spreadsheets, according to web-based Customer Relationship Management (CRM) provider, webCRM.
The Leicestershire-based online CRM company is urging businesses to consider the implications of using spreadsheets for sales and customer data – such as losing sales opportunities, having inaccurate data and sales staff duplicating on leads.
“It’s important for a company of any size to have instant and up-to-date access to sales lead details, customer information and other data, otherwise everyone’s working on different information, most of which will be out-of-date before they begin a task,” said James Bogue of webCRM.
“Businesses are often too reliant on spreadsheets. Every sales lead is vital – not to mention expensive. Managing these leads can mean the difference between success and failure or even profit and loss. That’s where a good CRM system can make the difference.
“Existing spreadsheets can be imported to web-based systems such as webCRM meaning data can be refreshed and updated easily. That means sales teams on the road can access and update customer data or sales leads and colleagues have real-time access to it.”
webCRM’s advantage in the healthcare and medical devices sectors
A pioneering medical system providing accurate record-keeping and greater safety in hospital anaesthetics is building on its UK market by implementing webCRM’s web-based Customer Relationship Management (CRM) system.
Safer Sleep Ltd enables greater safety by cross checking drugs being administered and fast, accurate generation of anaesthetic patient records. This allows more time for medical staff to concentrate on the patient.
Mike Harrison, UK Business Development Manager at Safer Sleep, said the adaptability and simplicity of webCRM was crucial. “We are working in multiple countries, so the ability to work in multiple currencies and then bring that information together is an advantage,” he said.
But critically, it is the simplicity of webCRM. “The most critical factor is that it’s simple to use and a number of people can add to the same record in a controlled manner.” Read more
Logistics industry needs to drive forward with CRM
The UK’s logistics and transportation industry could drive up profitability and efficiencies if it improved the use of Customer Relationship Management (CRM) technology.
Facing a continued battle against fuel and transportation costs, James Bogue of webCRM Ltd said logistics and transportation businesses could ramp-up efficiencies by using web-based CRM systems to allow improved interaction with existing and new customers.
“Understanding what a new or existing customer wants can be the difference between profit and loss for a logistics firm,” said Mr Bogue. “A firm might be transporting goods to one city for a client when another has mentioned a similar destination to a different member of the sales team who has failed to record it.
“As a result, a potential sale has been lost or the margins of the job have been poor as it was only 75 per cent full. This impacts not only on the profitability of the job, but the overall business.” He added that enquiries logged from potential clients could have the same effect if data was recorded and shared via CRM. Read more
webCRM helps college engage with businesses
Farnborough College of Technology turned to webCRM when it needed a dynamic and effective Customer Relationship Management (CRM) system to increase interaction with the business community and to compete with other training providers.
With an existing CRM system structured predominantly around learners, the college’s Business Services team needed a CRM system capable of supporting their drive for new business, securing repeat contracts, and to compete with other training providers.
“Our focus is very much on providing businesses with first-class training services and we found we needed a CRM system that would support us in both developing new relationships and managing existing ones effectively.” said Geoff Roy, Business Development Consultant.
“The training sector is highly competitive and we needed to ensure we could target and retain business and having an effective CRM system was vital. The fact that it tracks sales gives us a good idea of potential new business at any given time.” Read more
webCRM gets 9/10 in CRM review
webCRM has been awarded 9/10 in a GetApp.com Customer Relationship Management product review.
GetApp.com provides insight and opinion on web apps, cloud computing, SaaS and business software.
Reviewer Michelle Nachum was impressed with the ability of webCRM to empower businesses to manage contacts and track sales leads, as well as its integration with Microsoft Outlook.
“Like many CRM programs, webCRM allows small businesses to streamline and organize their customers and clients. But the solution is not just a fancy database for customer contact information – the product will allow a team to forecast and predict successful sales orders; create budgets; collaborate on documents; maintain a group calendar; conduct marketing campaigns and create lead generation opportunities,” she states in her review of the product which can be found here. Read more
More businesses turn to cloud services like webCRM
More businesses are turning to cloud computing services to host their business systems, backing the surge in users for webCRM’s web-based Customer Relationship Management (CRM) system.
According to research published this week, around 45 per cent of large businesses are using cloud services for their IT services which is up 24 per cent compared to the same period in 2010. The research was carried out by Ovum who questioned 110 multinationals.
The trend follows research published earlier this year that found more small and medium-sized businesses are turning to web-based services for many of their IT and business services, including Customer Relationship Management systems like webCRM.
“There’s a clear shift in business confidence when it comes to hosted services,” said James Bogue of webCRM.
“Companies are realising it’s more cost effective to have their system hosted off site on secure servers than having to procure and run their own costly IT-based systems.”
He added: “webCRM is a good example of this. Companies can be safe in the knowledge that their CRM system is secure and backed-up. More importantly, webCRM ensures customers have access to a fast and reliable system that is securely accessible anywhere via a PC, MAC, iPad, mobile phone or other portable device. Read more
webCRM improves business development at Oxford Hardware
Converting from paper and Excel files to a fast, secure and integrated CRM system was the only way to improve business development opportunities at Oxford Hardware, a leading provider of commercial catering, refrigeration and plumbing equipment.
The Warwick-based company, which has customers throughout the UK and Ireland, chose webCRM because of its adaptability and the fact that its cloud hosting means it can be accessed by the sales team from virtually anywhere.
Sales and Marketing spokesperson, Joanne Taylor, said the business had needed to move from a paper-based system to improve business opportunities.
“We were all working off paper and I was finding that it was all very well knowing who our customers were but we weren’t aware of who wasn’t. So it was a waste of business development,” she said.
“Initially we were looking for a CRM system of any sort. We wanted something that was easy to use and manage. When I’m out and about I also need to be able to fire up the laptop and have information to hand and access all the relevant information about the customer. I can check that there’s anything that I should be aware of before I walk into the customer’s building.” Read more
webCRM integrates website contact forms with CRM
Potential clients are more likely to use a company’s website contact form than call direct with an enquiry about a product and service.
Wouldn’t it be great if that information was automatically captured on your CRM system without the need to manually transfer or input the information from the form or the automated e-mail it produces?
Well, with webCRM you can now capture the information straight into your CRM system, ensuring an immediate response to the lead from your sales or customer services team.
The web forms support standard fields, for example ‘Name’ and ‘E-mail’, plus your preferred custom fields, such as ‘Products of Interest’ and ‘Timescales’. Use this to seamlessly create follow-up activities with all the enquiry details. Read more
‘be more effective’ with webCRM
When a business improvement training company that deals with some of the UK’s top blue chip businesses needed to implement a Customer Relationship Management (CRM) system, it turned to web-based webCRM for the solution.
‘be more effective’ designs and delivers customer and business solutions that help companies to achieve results by improving processes, enhancing employee involvement and developing skills within businesses.
As with many businesses, ‘be more effective’ had relied on its own database and Excel-based documents in the past, but needed to procure a dedicated CRM system that could help deliver even greater results.
Managing Director, Bob Hayward, who is one of the UK’s top internal communication and employee engagement consultants, realised that for his team to develop the business further they needed a single ‘live’ system that they could all work with. And after careful consideration he decided webCRM was the answer. Read more
Excel Law takes webCRM on the road
When it comes to being able to access and input customer data live you need a CRM system that has the capability to work with a range of mobile and portable devices, including iPads and Tablet PCs.
Up until now, field and sales teams have had to rely on bespoke systems that allow them access to their company’s database or CRM system – often at extortionate costs and with a host of IT requirements. The alternative has been updating system in the evening or the next day – sometimes even days later.
webCRM is a web-based CRM system that is readily available on mobile phones, tablet PCs and iPads without the need for software or specialist IT requirements and runs extremely fast through the devices web browser. Read more
Eagle Education flies with web-based CRM provider webCRM
Eagle Education and Training is one of the UK’s fastest growing specialists in accountancy training. When it wanted to improve its sales lead conversions it needed a CRM system that was easy to use and implement within the business and so it turned to webCRM.
The Wrexham-based company provides specialist home and remote training and education for businesses and individuals seeking a range of accountancy qualifications to enhance their careers or as part of staff development programmes and training. The business had previously relied on its sales team dealing with enquiries through conventional office databases, but realised that it needed to modernise and implement a professional CRM system in order to grow the business.
Sonya Ashbury of Eagle Education and Training explained: “Because the business was growing it was getting more difficult to keep track of leads and we wanted to have a professional system in place. We found out about webCRM through networking with other people who told us about it. I was finding it more and more difficult to find a system that wasn’t over complicated. The webCRM website was easy to find and the system itself was very simple to understand.” Read more
webCRM’s tips for a successful web-based CRM system
When a business is considering implementing a CRM system it can often make the whole process more complicated than it needs to be.
That’s why webCRM works with businesses and organisations to identify what they’re trying to get out of their web-based CRM system before they sign-up.
There are three simple rules when it comes to procuring and operating a successful CRM system. Here, James Bogue of webCRM explains.
“The key in procuring and operating a CRM sytem is to keep it as simple as possible. Many people wanting to implement a CRM start by trying to automate everything and everybody. This results in complicated rules for business exceptions and a system that your average user cannot understand in a CRM system.
“Some CRM systems sales people are notorious for selling the flashy bells and whistles, focusing on the features and not the benefits. Put it this way, most of us use Microsoft Word? Yes, well you probably only use 20 to 30 per cent of it. Well the same applies to CRM systems. Now that does not mean you cannot eventually use this functionality, but introduce it gradually.” Read more
Customer satisfaction matters for webCRM
The whole point of a good hosted CRM system is that it ensures a business is continuously aware of its interaction with new and existing customers and ensuring no time is wasted in duplicating actions and resources between individuals or teams. This also means that the business’ customer is also happy as they’re not being bombarded by different sales or customer service members. And a happy customer is likely to be a returning or retained customer.
James Bogue, a CRM specialist and director at webCRM explains why webCRM is different when it comes to CRM systems. “Here at webCRM we not only understand the processes that businesses want and need in a CRM system to ensure co-ordination between teams, but we also realise that one size doesn’t fit all. And so we’re quite open when we say our web-based CRM system is simple… but effective for businesses of all sizes – from sole traders to small, medium and large businesses. That means we provide each client with a CRM system that can be shaped and adapted when needs must and as the business grows or when new systems or processes are put in place within the business.”
“That’s all well and good we hear you say. But unlike many other CRM system providers we believe our relationship is ongoing. Yes, it’s a relationship, not just a sale. And so once we’ve provided our CRM system and run through the basics to ensure it’s right for the business, we continue that relationship by ensuring we’re always available to run through questions or any issues and solve them – in most cases there and then.” Read more
