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webCRM - Customer Survey - October 2011 |
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956 invited to reply, 213 replies received (22.28%)
Earliest and latest reply: 27-10-2011 - 30-11-2011
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| This survey also illustrates one of the many features of the webCRM Campaign module |
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| Key benefits from using webCRM? (check one or more benefits) |
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| Increased sales / revenue in general (43) |
20% |
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| Increased sales per transaction (32) |
15% |
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| More sales to individual customers (22) |
10% |
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| More sales by newsletters (31) |
15% |
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| Improved customer relations (120) |
56% |
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| Time savings from better management of deliveries (53) |
25% |
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| Time savings from better handling of pipeline (73) |
34% |
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| No reply (28) |
13% |
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| How satisfied are you with webCRM? |
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| Choose the level of satisfaction for each of the following items |
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| webCRM overall impression |
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| Very Good (82) |
38% |
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| Satisfied (113) |
53% |
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| Less satisfied (15) |
7% |
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| Not satisfied (0) |
0% |
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| No reply (3) |
1% |
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| User friendliness of the system |
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| Very Good (56) |
26% |
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| Satisfied (122) |
57% |
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| Less satisfied (27) |
13% |
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| Not satisfied (3) |
1% |
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| No reply (5) |
2% |
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| Support from webCRM |
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| Very Good (71) |
33% |
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| Satisfied (111) |
52% |
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| Less satisfied (25) |
12% |
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| Not satisfied (2) |
1% |
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| No reply (4) |
2% |
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| The benefits you gain from webCRM |
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| Very Good (51) |
24% |
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| Satisfied (131) |
62% |
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| Less satisfied (24) |
11% |
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| Not satisfied (1) |
0% |
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| No reply (6) |
3% |
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| Average time per day spent using the webCRM system? |
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| Number of hours for each job function |
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| Sales |
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| > 4 hours per day (40) |
19% |
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| 2-4 hours a day (42) |
20% |
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| 1-2 hours daily (49) |
23% |
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| <1 hour a day (62) |
29% |
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| Does not use the system (13) |
6% |
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| No reply (7) |
3% |
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| Marketing |
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| > 4 hours per day (16) |
8% |
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| 2-4 hours a day (21) |
10% |
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| 1-2 hours daily (25) |
12% |
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| <1 hour a day (54) |
25% |
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| Does not use the system (58) |
27% |
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| No reply (39) |
18% |
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| Admin |
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| > 4 hours daily (5) |
2% |
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| 2-4 hours daily (9) |
4% |
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| 1-2 hours daily (14) |
7% |
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| <1 hour a day (42) |
20% |
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| Does not use the system (98) |
46% |
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| No reply (45) |
21% |
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| CEO |
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| > 4 hours per day (15) |
7% |
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| 2-4 hours a day (21) |
10% |
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| 1-2 hours daily (38) |
18% |
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| <1 hour a day (79) |
37% |
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| Does not use the system (43) |
20% |
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| No reply (17) |
8% |
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| How important do you consider the following functions in the webCRM system? |
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| Select the degree of importance of each of the following features |
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| Activities |
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| Very important (141) |
66% |
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| Important (43) |
20% |
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| Less important (15) |
7% |
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| Do not know / do not use it (12) |
6% |
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| No reply (2) |
1% |
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| Meetings |
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| Very important (86) |
40% |
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| Important (54) |
25% |
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| Less important (39) |
18% |
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| Do not know / do not use it (29) |
14% |
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| No reply (5) |
2% |
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| Pipeline and quotation management |
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| Very important (87) |
41% |
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| Important (43) |
20% |
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| Less important (29) |
14% |
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| Do not know / do not use it (49) |
23% |
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| No reply (5) |
2% |
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| Mail System |
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| Very important (71) |
33% |
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| Important (49) |
23% |
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| Less important (46) |
22% |
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| Do not know / do not use it (43) |
20% |
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| No reply (4) |
2% |
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| Sending newsletters |
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| Very important (54) |
25% |
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| Important (54) |
25% |
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| Less important (40) |
19% |
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| Do not know / do not use it (63) |
30% |
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| No reply (2) |
1% |
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| Upload of standard documents |
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| Very important (49) |
23% |
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| Important (76) |
36% |
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| Less important (41) |
19% |
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| Do not know / do not use it (44) |
21% |
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| No reply (3) |
1% |
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| Merge features to email templates |
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| Very important (60) |
28% |
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| Important (65) |
31% |
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| Less important (32) |
15% |
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| Do not know / do not use it (53) |
25% |
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| No reply (3) |
1% |
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| Merge features to pdf templates |
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| Very important (38) |
18% |
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| Important (63) |
30% |
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| Less important (45) |
21% |
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| Do not know / do not use it (64) |
30% |
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| No reply (3) |
1% |
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| Merge features for Word templates |
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| Very important (40) |
19% |
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| Important (60) |
28% |
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| Less important (46) |
22% |
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| Do not know / do not use it (65) |
31% |
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| No reply (2) |
1% |
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| Integration with other mail systems |
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| Very important (49) |
23% |
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| Important (46) |
22% |
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| Less important (49) |
23% |
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| Do not know / do not use it (63) |
30% |
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| No reply (6) |
3% |
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| The Report Generator |
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| Very important (87) |
41% |
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| Important (59) |
28% |
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| Less important (26) |
12% |
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| Do not know / do not use it (36) |
17% |
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| No reply (5) |
2% |
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| Integration with your ERP system |
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| Very important (41) |
19% |
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| Important (42) |
20% |
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| Less important (32) |
15% |
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| Do not know / do not use it (93) |
44% |
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| No reply (5) |
2% |
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| Integration with your website |
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| Very important (33) |
15% |
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| Important (32) |
15% |
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| Less important (49) |
23% |
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| Do not know / do not use it (94) |
44% |
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| No reply (5) |
2% |
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| Mobile App for iPhone / Android |
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| Very important (51) |
24% |
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| Important (44) |
21% |
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| Less important (36) |
17% |
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| Do not know / do not use it (77) |
36% |
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| No reply (5) |
2% |
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