With Mantis’ offices spread across the world, communication has always been a struggle, and more importantly, sharing knowledge with each other has proved exceptionally difficult in the past.
Each of the teams meet a number of different people each day and we had no obvious place to collate these contacts, other than each individual’s Outlook Contacts folder.
Our reporting to clients, while important has always proved incredibly time consuming, and very often with little obvious benefit. Being left to the discretion of the team members, the quality/depth of the reports submitted from one team member to the next also differed vastly, and so difficult to collate in a uniformed way to clients.
How CRM has solved this
With an obvious central “storage space” for our databases, webCRM has not only assisted in housing the data but also allows for cross-referencing between the team members so everyone can see what everyone else is up to.
With much of our teams out on the road, the calendar function has been great, in being able to see at a glance who is where, and what they’re up to.The reporting has become a lot more uniform, and provides clients with exactly the kind of information they are after.
Mantis is a family run, private collection of award winning, privately owned, five star properties located around the world