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Experts in 12 countries
Experts in 12 countries

Author Experts in 12 countries

webCRM is present in 12 countries. Our CRM experts have helped hundreds of customers across numerous industries organize their customer relations. On our blog, they give you advice on relevant subjects to help your next CRM project become more successful.

Management is key to driving successful CRM

webCRM’s international experts have years of experience getting companies started with a (new) CRM system. Many of our experts’ projects follow in the wake of customers’ earlier unsuccessful implementation attempts. We have asked our experts why CRM implementations go wrong, and the same picture emerges across countries. CRM implementations fail for two reasons: 1) Uncertainty about business benefits – what the system needs to deliver. 2) Lack of involvement within the management team.
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Customer relationship management

When is Customer Relationship Management (CRM) a success? When it develops your customer relationships and when you focus on actionable and critical data and features. Read about the 2 webCRM frameworks, which help you scope your CRM project right and focus on information you can act on.

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webCRM was founded in 2005 and is present in 11 countries. We’ve had profitable growth year after year from day one. webCRM has been awarded the Gazelle prize for 5 consecutive years as recognition of exceptional growth.
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